minor quibble - 1000 item limitation

[Rbrux]

Congratulations to Kinook on Version 3 - a great improvement on an already great product.

I have had a minor annoyance though.

I found to my frustration today (a Saturday) that I cannot work on a URD file that I have been maintaining for a large legal case I am involved in. It is over 1gig in size and has about 6000 items, meaning that the evaluation version will not let me add to or edit it.

I thought I could easily solve the problem by getting online and buying the upgrade; however, when I did so I discovered that I will not receive the licence key until the next business day - presumably Monday.

I imagine that this issue may catch other long time users off guard.

Is the 1000 item limitation in the evaluation version necessary?

[hartmut]

Well I had the same problem, but with good luck I received my new key the same day.
Kinook should think about thisat an greater upate.
Hartmut

[quant]

Originally posted by Rbrux
Is the 1000 item limitation in the evaluation version necessary?

It is vital, cause if you are not a computer novice, the time restriction is not hard to break.

[dasymington]

I agree! I had been using the beta of v3 and when the release version came out I installed it only to find that I could do very little with my 800Mb UR file because of the 1000 items limitation. I also thought I could immediately solve the problem by purchasing but was then perturbed to receive a message saying I'd get the key within a business day. Luckily I got it within a few minutes. Phew!

I do think Kinook needs to look at this; I'd have been very disgruntled with them if I'd been unable to use UR for a whole day.

[quant]

Originally posted by Rbrux
I imagine that this issue may catch other long time users off guard.
[/B]

I dont understand how it could affect long time users? If they have a valid license for previous version, they'd have no limitation in that version.

Originally posted by dasymington
I do think Kinook needs to look at this; I'd have been very disgruntled with them if I'd been unable to use UR for a whole day.
[/B]

If you were able to edit more that 1000 items database, I presume you have a valid license for that version.

???

[dasymington]

Originally posted by quant
I dont understand how it could affect long time users? If they have a valid license for previous version, they'd have no limitation in that version.



If you were able to edit more that 1000 items database, I presume you have a valid license for that version.

???
I had a valid licence for version 2, but I'd been using the version 3 beta for several months, so going back to the previous version wasn't an option.

[quant]

Originally posted by dasymington
I had a valid licence for version 2, but I'd been using the version 3 beta for several months, so going back to the previous version wasn't an option.

ok, so did you leave your beta version to run until the last day and only then decided to buy it? Btw the V3 beta can be used until mid of April.

???

[dasymington]

Originally posted by quant
ok, so did you leave your beta version to run until the last day and only then decided to buy it? Btw the V3 beta can be used until mid of April.

???
NO, I WAS HAPPY TO BUY THE UPGRADE AS SOON AS IT BECAME AVAILABLE in order to support the developer.

quant, please read my post. This thread was originally started because of the restriction on the evaluation version. Then you said

Originally posted by quant
I dont understand how it could affect long time users?
I was saying how it had affected me as a long time user. I said, "I had been using the beta of v3 and when the release version came out I installed it ..." and after that I couldn't use UR, with all my data accumulated over several years, in the same way as I had been able to before.

I think Kinook should look at this, and I don't understand your use of triple question marks.

[quant]

Originally posted by dasymington
quant, please read my post. This thread was originally started because of the restriction on the evaluation version. Then you said


I was saying how it had affected me as a long time user. I said, "I had been using the beta of v3 and when the release version came out I installed it ..." and after that I couldn't use it in the same way as I had been able to before.

I think Kinook should look at this, and I don't understand your use of triple question marks.

??? stands for, "sorry, but I dont get it"

as a long time user you know that evaluation version has a limitation of 1000 items, so I dont understand why would you install the v3 before obtaining the licence knowing you wont be able to edit your database. As a result, you suggest kinook to remove the only limilation of evaluation version to prevent its misuse, rather than obtaining the licence before installing the software.

???

[dasymington]

Originally posted by quant
as a long time user you know that evaluation version has a limitation of 1000 items
I don't! As I am a long time user it's a long time since I had anything to do with an evaluation version of UR. I have no wish to circumvent the copy protection of Kinook's or anyone else's software.

The problem would be overcome if Kinook advised beta users that they would need to make sure they had a valid license for the next upgrade before applying the released version - and ideally the advice should be on the download page. It's that simple! No one is trying to get past the copy protection. Everyone in this thread was quite happy to pay for the upgrade as soon as it was released; they just don't want to be without the use of their UR database. Without such advice, it seems that people with little knowledge of copy protection, like me, will fall foul of the problem reported here.

I think it's really a customer service issue and, as such, something that Kinook is more competent to comment on.

[quant]

Originally posted by dasymington
I don't! As I am a long time user it's a long time since I had anything to do with an evaluation version of UR. I have no wish to circumvent the copy protection of Kinook's or anyone else's software.


hmmm, I see what you mean, but the point I was trying to make was that there has to be some limitation and they in fact shouldn't be public in order for them to be more effective (it's the same like for example the Amazon's search inside feature). So no matter what the limitation of the evaluation version is, the message is that one shouldn't update their version before obtaining the license to use that version, it's that simple (if they want to prevent surprises like you had). I think it's quite obvious. Maybe, that's where we disagree. Would you install your Windows and expect it to work without having valid license for it?

[hartmut]

well I am a long time user of UR 2.0 and without any 3.0 beta. After the release I downloaded the 3.0 and installed it.

Automatically the last database was updated to the last version. When I wanted to start with work I received the notice of the 1.000 item limitation.

There was no nitice from kinook that the database will be converted and no advise for long time users to the limitation.

The UR 2.0 installation was overwritten, so I could not try to open the converted database with the 2.0 version. Is this possible?
Therefore Kinook should think about this for a future bigger upgrade.
Solution may be installing the new version without deleteing/overwriting the former one. Converting databases to the new format and keeping a copy of the database in the former format, ir a name for example .UR2
Hartmut

[quant]

Originally posted by hartmut
well I am a long time user of UR 2.0 and without any 3.0 beta. After the release I downloaded the 3.0 and installed it.

Automatically the last database was updated to the last version. When I wanted to start with work I received the notice of the 1.000 item limitation.

The same thing as dasymington, you upgraded to new version and expected it to work without having license for it. Try to look on the positive side, you learned two important lessons that apply to ANY software:

1. before upgrading, backup your data (always!!!)
2. buy license before trying to use upgraded software

:)

[hartmut]

Sorry I do not agree.Before upgrading I want to see if I need this upgrade.
There mus be at least a notice that may databases will b e converted and the are the limitation of a evaluation copy.
I have no problem as I upgraded and received the key the same day.
It is not a complain from me but a request to kinook to think about their policy.
Hartmut

[Hilaryjb]

Yes, I'm in exactly the same boat. I used the internal 'check for updates' function in UltraRecall 2, found an upgrade and installed. I didn't even realise this one was paid-for until the '1000 item limit' message popped up.

I have no complaints at all about paying for the upgrade, but I would definitely have appreciated some warning
a) that it was paid-for (though I should have guessed/checked)
b) that it would include this limitation (though again I could have guessed there might be some limitation if I'd thought to check if it was paid-for).
c) that I wouldn't be able to get a new license number immediately on purchase!

c) is the bizarre one, IMO. Surely it's not in the least difficult to automate the generation and delivery of license keys? Not for a company-full of programmers??

Now creating a very long info-item with paragraphs like 'add appointment reminder as soon as license key arrives.'
:(

[quant]

Originally posted by Hilaryjb
Now creating a very long info-item with paragraphs like 'add appointment reminder as soon as license key arrives.'
:(

What about splitting your db, or simply having the additional appointments in a completely another urd file. Once you get your license, just move it to your master db.

[Hilaryjb]

Thanks for the thought! Fortunately the license arrived within a few hours. (Though I still think it weird they don't automate this.)

[kinook]

I don't think anyone ordering the UR v3 upgrade has waited more than a few hours to receive their license info (one business day is an upper bound).

Hilaryjb, it looks like you placed your order Mar 11 at 5:46am (US Mountain time) and we sent the license key email at 6:47am. If you haven't received it yet, you may want to check your spam filter or send an email and we'll reply with another copy.

It is good to know that it's difficult to function without UR even for a few minutes (although you can still access/edit [just not add] data while waiting).

[Hilary]

Thanks! Like I said in my previous post, the license key did arrive within a few hours. So I only spent a small time with raised adrenaline levels, and that's probably good for me anyway. I agree you should take the general panic when people see that 'one business day' email over the weekend as a good sign.

[Rbrux]

it may be a good sign - but my license key has still to arrive

[kinook]

It was sent on 3/10/2007 and did not bounce. Please send an email to support@kinook.com and we'll reply with another copy (the first one may have been eaten by your spam filter).

[magnus]

I had the same problem. I thought when I installed ver 3 I would go into a time limited (not record limited) trial. If I liked ver 3 I would buy it, else go back to ver 2. I nearly crowked when I saw "A second email containing the license key for your purchase will be sent within 1 business day". I did receive my key in 63 minutes and breathed a big sigh of relief.

It is obvious with the amount of people having the same problem that the only thing needed is a note on the download page telling users about the

1. record limited trial
2. the database conversion (no going back to old version)
3. not a free upgrade as in the past
4. notice about the delay in receiving license key

[kinook]

We've updated http://www.kinook.com/Forum/showthread.php?threadid=2327 with more notes (linked from http://www.kinook.com/UR/download.html)

[hartmut]

Thank you kevina, I god idea this ne information, but check this part of your amendment

" (your v2 license key will not work in v2)" ????
regards
Hartmut