Import web page hangs UR

[dasymington]

Attempting to import this web page: http://www.redcar-cleveland.gov.uk/main.nsf/0/D2C662E2919BCB3580256F6C0033AB39?OpenDocument

causes UR to utilise 100% of one processor indefinitely (well, I left it for 15 minutes before deciding it wasn't going to work).

If I click the Cancel button on the Importing Documents dialogue it again hangs and has to be closed with the task manager.

I've tried it with a new UR database, too, so it's not that there's something wrong with my database.

Any ideas?

[janrif]

no ideas but can confirm all of what you described -- altho I didn't wait for 15 mins.

[armsys]

I affirm the same anomaly here as described by Dave. I also notice it occurs only for some webpages, though not all.
Armstrong

[ashwken]

There's definitly something about the page or the site that causes problems, importing was going no where and Cancelling required a forced shutdown of UR.

Then I tried The Trick of Last Resort:

From the webpage, right-click and Select All (Ctrl-A), then send to UR (via button or pop-up), imports in under one minute.

I don't know what the technical explanation is for why this always seems to work, just glad that it does.

[dasymington]

ashkwen, thanks for the reminder about ctrl-A; I hadn't thought to try that. However, that doesn't get anywhere here either, and after pressing cancel I still have to shut down UR using task manager.

[ashwken]

uhmmm, I wonder if this setting has any bearing on the effectiveness of Ctrl-A and web capture:

Tools | Options | Import (more) - Always use IE cached...

this is selected on my system, as well as download scripts and images.

Maybe Kinook can take a look and offer an opinion on this problem page.

[kinook]

The main download at http://www.kinook.com/Download/UltraRecallProEval.exe has been updated with a fix for this issue (UltraRecall.exe 3.2.6.4 in Help | About | Install Info after installing).

[dasymington]

Originally posted by kinook
The main download at http://www.kinook.com/Download/UltraRecallProEval.exe has been updated with a fix for this issue (UltraRecall.exe 3.2.6.4 in Help | About | Install Info after installing). Excellent! Thanks for the quick response.