GUID URL change in exchange folders
 

Has anyone experienced problems with GUID's changing in when moving emails between Exchange folders?

I am using the Teamscopes Linker application, everything works fine if I move messages between Personal folders, but as soon as I move the messages between Exchange folders then try to use the link generated by the linker application Outlook crashes.

Thanks in advance

Unfortunately this is an issue when Outlook is in Exchange Server mode, GUID's (specifically the mostly otherwise immutable PR_ENTRYID guid) changes when objects are moved in the exchange store (this only seems to happen when the data is in Exchange, not in a .pst file).

We have spent considerable time investigating potential solutions to this issue, but there doesn't appear to be a direct method to workaround this very inconsistent, problematic behavior (of Outlook + Exchange).

I would recommend either:
1) moving the items to the permanent location in Outlook before you link then in Ultra Recall
2) storing your Outlook objects in Ultra Recall - then you can permanently delete them in Outlook, move them to an alternate (linked) Outlook folder and re-sync them, which should recreate them in the desired Outlook folder while maintaining a valid link in UR.

Thanks kevina

I appreciate all your effort, what I am going to do is keep the emails stored in the Exchange folders but also copy them to UR as I will only be doing this for certain emails I think the additional overhead should not be a problem.

This will enable me to still track my important emails in UR but still have access to them from exchange's webmail interface while I am out of the office and also our IT policy dictates that emails have to be stored within exchange so that they are backed up.

I have been doing this for the past few days and seems to be working well, it is much easier to organise emails in UR as a single email can be accessed from several places (Customer-->Communication-->Emails-->Email1)(Project-->Communication-->Email1) one email linked from multiple places.

Thanks for a great product and keep up the good work :-)