When reporting any problems encountered with UR, please ZIP and send all of the following information to
support@kinook.com:
1) The info from Help | About | Install Info, the version of Internet Explorer, and if the problem involves importing from or interacting with another application (i.e., Outlook, Firefox, etc.), the version+SP of that application.
2) Run RegEdit and export the registry key HKEY_CURRENT_USER\Software\Kinook Software\Ultra Recall. Type Win+R (to show the Run dialog), type regedit and press Enter (to start RegEdit), navigate to the above location, and use File | Export on the menu to save it as a .reg file.
3) A clear description of the problem encountered and screen shots of any error messages. To create a screen shot, press Alt+PrtScn with the error window focused, then Win+R (to show the Run dialog), mspaint and Enter (to start Paint), Ctrl+V to paste the image, and then save the file (preferably in PNG format).
4) Detailed steps to reproduce the problem, from the point that UR is started.
5a) A .urd file and any other files needed for #4. To minimize the database size, make a copy of the problem .urd file in Explorer or via File | Save As, then in the copy, delete all items that aren't needed to demonstrate the issue, empty the Recycle Bin, and compact the database (Tools | Compact & Repair with Compact checked) before sending.
Thanks.