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Actually the itemtitle for contacts is computed as follows:
-> both first and last are populated: item title = last, first
-> either first or last is populated: itemtitle = the populated value
-> neither is populated but company is: itemtitle = company
-> none are populated: itemtitle = (New Contact)
Regardless, the title is computed when the underlying related values (above) are edited and the ordering can't be modified.
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