Were any changes made (software installations or updates, Windows updates, driver patches, etc.) on the computer when this started happening? What background/resident software+versions (temp file cleaners, anti-virus, anti-spyware, etc.) are installed?
Please ZIP and send or post:
1) The info from Help | About | Install Info
2) A .urd file and detailed steps to demonstrate the problems
3) Run RegEdit and export the registry key "HKEY_CURRENT_USER\Software\Kinook Software\Ultra Recall"
4) The files at "%APPDATA%\Kinook Software\Ultra Recall"
Thanks.
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