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Old 06-13-2007, 07:16 AM
kinook kinook is online now
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Join Date: 03-06-2001
Location: Colorado
Posts: 6,003
Quote:
Originally posted by Hilary
No, I haven't shared the db with Kinook and they haven't offered me a troubleshooting version.

Actually in my last email I asked if they had any way/ plans to fix this...They said no, no way to fix it...
Actually, we said "If we could reproduce the problem, we'd certainly try to fix it, but we haven't been able to so far."

From earlier correspondence, it seemed that the problem might have to do with a database re-opening with many tabs open (although we tested that and couldn't replicate a problem), so we suggested to uncheck 'Tools | Options | General | Reload tabs from last database session'. Have you done that? We also stated "...if this happens again, before closing the database, copy the problem .urd file in Explorer and ZIP and send it to us for to investigate."

Without being able to isolate the problem more than something that happens once every several days or weeks, a debug build probably won't do much good, but we can send one if you wish.
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