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A warm, fuzzy approach and other frills...
Yes, wordmuse, by all means, let's lower our expectations about customer service and product development. As you said, "Kinook is a company in a free enterprise system," so they can do pretty much what they want, when they want. I live in the Far East, where customer service is (still) taken a little more seriously. Same planet, different world(s), I guess.
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