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Old 10-02-2012, 11:59 PM
mikeg mikeg is online now
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Join Date: 09-19-2007
Posts: 106
quant, I don't think anyone--especially long time UR supporters and advocates should feel bad or obligated one way or the other. If the fate of UR comes down to whether a handful of the faithful purchase 5.0 it's already too late.

The imaginary scenarios above are based partly on taking the view of someone running a software business. While non-profits have more leeway to reveal their financial condition and make emotional appeals for support, it could be counterproductive for a business to do so. Can you imagine XYZ Enterprises announcing, "friends, unless we get 50000 new customers in the next 60 days, you can forget about the fancy new widgets we promised--it's curtains for our business!"

I would also contrast times when inquiries hit a stone wall to the more frequent occasions when Kinook jumps in with quick, concise answers--again at no additional cost and no time-limit regardless of what version you purchased. We can all think of companies that charge for support after xx days or only offer it to premium license holders, etc. Customers often get upset when new fees are introduced later in a product's life cycle. But many times it's strictly a matter of survival in the face of rising costs and decreasing revenues. There's a reason more companies are going the paid support and/or annual subscription route...

From this perspective, one can also be a little more understanding about shutting down a few threads when they start turning negative. Can you imagine digging deep into your own pockets (possibly even working a job somewhere else) to keep a business afloat and keep a forum running--only to see forum chatter turn negative against you?

Again this is imaginative speculation on my part, but I'm just sayin'... there are different ways to look at any situation and some are more worthy of the benefit of the doubt.

Last edited by mikeg; 10-03-2012 at 12:20 AM.
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