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Try closing all databases, making the customizations, then exiting UR (File | Exit). Otherwise, please ZIP and send or post:
1) The info from Help | About | Install Info
2) Run RegEdit and export the registry key "HKEY_CURRENT_USER\Software\Kinook Software\Ultra Recall\Options"
3) The files at %APPDATA%\Kinook Software\Ultra Recall (both a) before starting UR and b) after exitiing UR after changing customizations; literally type that into an Explorer address bar to navigate to the proper path)
4) Describe the customizations that were made between #3a and b.
The customizations are global, although if you open additional databases, they will use the last-saved customizations (from when UR was last exited).
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