Capturing RTF Snippets Create Blank Items

[cnewtonne]

I would like to have these 2 behavior verified please. Not sure if it is by design or a malfunction ...

1- open an rtf document in embedded browser.
OR
2- open an rtf externally in Wordpad or winword.
3- hilight some text and ctrl+c
4- use UR shorcut key to move to 'imported items'.
5- a new text item will be created, but blank. No text

If this is by design, why is not behaving same way it does with web pages?

Also, using FFox launchy, is not supposed to work if you only want to capture part of the page i.e. some text. I tried several times to capture few lines, but it captures entire page.

[kinook]

Copying a text selection from WordPad or Word and pasting via the UR import hotkey works as expected in my tests (creates an item containing the text and titled with the first part of the text), testing w/ Windows XP SP2, Word 2003, and UR Pro 2.0c. Please post or send the info from Help | About | Install Info.

Launchy does not support capturing part of a web page. An alternative would be Ctrl+C, Win+V (or the keystroke configured for the UR import clipboard contents hotkey).

[cnewtonne]

Ultra Recall Professional 2.0c
Registered to: xxxxxx (1-computer license)
Windows version: 5.1.2600.2.0
Install path: C:\Program Files\UltraRecall
EncryptPDF.dll version 3.0.0.2
mimepp.dll version 3.0.4
pdf2txt.dll version 3.1.0.4
PolarSpellChecker.dll version 4.0.5.4
riched20.dll version 5.50.99.2009
SftPrintPreview_IX86_U_10.dll version 1.02
SftTree_IX86_U_50.dll version 5.04
UltraRecall.exe version 2.0.3.8
unins000.exe version 51.42.0.0
Database filename: C:\Documents and Settings\xxxxxx\My Documents\MyUltraRecall\Lab.urd
Database version: 2.0.2


Do you see anyting of relevance?

[cnewtonne]

Kinook,
In the process of investigating this issue, I'm able to confirm that when I drag some text from item details (text item type) to the tree, it creates a text item with a title of 'New Text' and items details that is blank.

[kinook]

That works properly here as well. The only difference I see is a slightly different version of riched20.dll. Try closing UR and replacing the one in your UR install path with the one in this ZIP file: ftp://ftp.kinook.com/RICHED20.zip

[cnewtonne]

Ok this is what I did in order ...

1- played with all riched libaries, did not work.

5.40.11.2210
-------------------------------
5.50.99.2009
-------------------------------
12.0.4017.1003
-------------------------------
5.50.99.2010
-------------------------------

2- Updated my OL to SP2, no luck.
3- Installed UR trial on a brand new machine, it worked fine. Comparing the 2 machines using 'install info' showed identical listing and versions. Issue was not component-related at this level.
4- Uninstalled IE7 B3, no luck
5- Uinstalled UR and removed FS dirs and registery entries.
6- Reinstalling UR FIXED the issue. Now, dragging text from item details, copy OL item, or using global copy hot key created a new text item with correct title and details.
7- Reinstalled IE7 B3, UR works fine.

So, step 5/6 did the trick. My original install was at least 10 months old on top of which I installed 20c. Something must've gone wrong.

I would kindly ask if you can enlighten us as to how does UR create the title and body text for the newly created item when you perform any of the above procedures?


I'm good for now. Thanks