Database is locked when editing external documents

[cnewtonne]

To get advanced editing features e.g. tables, I started using MSWord to open stored .docx files externally writable.

I noticed on at least 5 occasions at some point in time after keeping the doc open externally, I get a dialogue box 'Database is locked'. Hitting OK returns another message 'Error saving item: Access violation. Exception ...'. Hitting OK does not crash UR. I'm able to continue working with it.

I was not able to reproduce the AV error, but it seems to happen after a set number of minutes having the external doc open.

The urd file is stored on Dropbox and I can guarantee there are no other UR instance having this file open. Furthermore, I always run one instance of UR.

1. Why is DB locked in the above scenario?
2. If 'database is locked' not an error, simply informational, why is UR crashing with an AV error afterwards?

Thanks

[cnewtonne]

Error messages

[cnewtonne]

The av error message

[cnewtonne]

Ultra Recall Professional 6.1 (x64)
Copyright © 2004-2020 Kinook Software, Inc.
Registered to: xxxxx(1-user license)
Windows version: Windows 10 Home
Install path: C:\Program Files\UltraRecall
HRW15.DLL version 15.0.0.1
HTW21.DLL version 21,0,0,0
MSPTLS.DLL version 16.0.11929.20048
msvcr100.dll version 10.00.40219.325
PolarSpellChecker.dll version 4.0.5.6
RICHED20.DLL version 16.0.11929.20048
SftPrintPreview_x64_U_20.dll version 2.07
TEW26.DLL version 26.0.0.7
UltraRecall.exe version 6.1.0.1
unins000.exe version 51.52.0.0
Database filename: C:\Users\xxxxx.urd
Database version: 4.0.1 [FTS]

[kinook]

Does the problem persist after restarting your PC?

[cnewtonne]

Thanks for taking the time to reply.

As per my above description, I'm able to continue working with UR even after receiving the AV exception. However, I do restart UR to be cautious.

As such, there is no need to restart Windows and, logically, the problem wouldn't persist.

And if I may, did you get the chance to address my two questions, above.

Thanks, again.