Nuance of importing emails from Postbox

[FlagTech]

Hi,

Email importing from Postbox seems to work fine, but I have a (I think) configuration question...

The document portion of each email is apparently a link to the original email in Postbox...which is OK. But each time I click on one of the imported emails in the Data Explorer pane, a Postbox window opens to display the contents of the email.

I would prefer to either (1) store the contents of the email in UR, or (2) link to emails as currently happens, but have the option to NOT open the email in a Postbox window unless I choose Open Shortcut (or whatever) in UR.

What are my options here?

[kinook]

Add .eml to Tools | Options | Documents | File extensions to edit/view externally.

[FlagTech]

Ah, I see the effect. And for me it's preferable to having an individual Postbox edit window open each time I click on an email.

But I'd like to see the content of an email in the Item Details pane when I click on the email in the Data Explorer--without having to issue a second click to open the external editor window. From the Help comments it appears possible, but I can't seem to get it done.

I know that UR is storing the contents of my emails, because I can go to PostBox and delete an email but can still open/view it in UR. But I cannot seem to have an email displayed as either richtext or MIME content....and I've tried numerous combinations of Document/Editor/Browser options for .eml files.

Is there something I'm missing?

[kinook]

It seems that on some systems, IE has trouble displaying some .eml files and instead launches the associated application. I don't know what Windows/IE setting results in this behavior, and only saw it on one Win 8.1 box (it worked in my tests on another Win 8.1 system, Win 7, and Win 2003).

Try removing .eml from Tools | Options | Browser | File extensions to display in internal browser view and adding to Tools | Options | Documents | File extensions to display in MIME viewer or Tools | Options | Editor | File extensions to display in text editor. Also try removing .eml from the Browser, MIME, and Editor options -- on the Win 8.1 box that was displaying the message externally, removing .eml from all options resulted in the message displaying properly within UR.

[FlagTech]

Seems like a UR problem to me.

I tried a couple combinations of what you suggested and ended up with .eml in Tools | Options | Documents | File extensions to display in MIME viewer box, and nowhere else. My existing emails which had been earlier imported from Postbox displayed fine, internally, in the MIME viewer.

Then I imported another email from Postbox. With no change in settings, it would only/always display by popping up a Postbox editing window.

I exited and restarted UR, thinking that might affect how settings were applied globally, but the result was the same: old emails were displayed in the MIME viewer but the new one displayed in the popup window.

I then tried different combo's of settings, including adding .eml back to Tools | Options | Documents | File extensions to edit/view externally ...which produced the expected result, with a link to click to open the emails.

After this I went back to the MIME viewer only setting. Things were the same as before, with only that one email popping up an external Postbox window.

I then imported another email from Postbox...and it displays properly in the MIME viewer!! So I imported another, and it likewise displays in the MIME viewer.

Next I did a Compact and Repair of the database, but it didn't change anything.

Then I deleted the offending email from UR, went to PostBox and clicked the UR icon to capture it again. And guess what: that particular email still displays by popping up a Postbox window!!

I don't care about that one email, but I wonder if this will be a frequent problem.

By the way, the .URD file is about 1 MB --small enough that I could email it to you if you wanted to have a look.

[kinook]

Please ZIP and post or send a .urd file with the problem email message.
http://www.kinook.com/Forum/forumdisplay.php?f=23