Access violation when copying Outlook 2016 messages to UR via extension

[cnewtonne]

Hi all ...
Any idea what can be done to resolve this issue, please. It reproducible every time I use the Outlook plugin to 'copy' a message to UR. I tried several messages from several folders, same result.

Ultra Recall Professional 5.2
Copyright © 2004-2016 Kinook Software, Inc.
Registered to: ############ (1-user license)
Windows version: Windows 10 Pro
Install path: C:\Program Files (x86)\UltraRecall
hrs32.dll version 5.0.1.3
hts11.dll version 11,0,2,3
mimepp.dll version 3.0.4
MSPTLS.DLL version 16.0.6925.1014
PolarSpellChecker.dll version 4.0.5.4
RICHED20.DLL version 16.0.6925.1014
SftPrintPreview_IX86_U_20.dll version 2.04
ter16.dll version 16.0.5.0
UltraRecall.exe version 5.2.0.7
unins000.exe version 51.52.0.0
Database filename: C:\Users\...\XXXX.urd
Database version: 4.0.1 [FTS]

[cnewtonne]

Error occurs when using 'copy' or 'link'.

[kinook]

Not really, that works in my tests.

[cnewtonne]

Do you mind posting help / about. I'm suspecting rich20.dll thing again. Also, this was working fine till last week. I did an office update over the weekend and it has not worked since then.

[kinook]

Ultra Recall Professional 5.2
Copyright © 2004-2016 Kinook Software, Inc.
Registered to:
Windows version: Windows 10 Pro
Install path: C:\Program Files (x86)\UltraRecall
hrs32.dll version 5.0.1.3
hts11.dll version 11,0,2,3
mimepp.dll version 3.0.4
PolarSpellChecker.dll version 4.0.5.4
SftPrintPreview_IX86_U_20.dll version 2.04
ter16.dll version 16.0.5.0
UltraRecall.exe version 5.2.0.7
unins000.exe version 51.52.0.0
C:\Windows\SYSTEM32\MsftEdit.dll version 10.0.10586.0 (th2_release.151029-1700)
C:\Windows\SYSTEM32\RichEd20.dll version 5.31.23.1231
Database filename:
Database version: 4.0.1 [FTS]

[cnewtonne]

Thank you.
I tried using 5 different releases of riched20.dll/msptls including %windir% default ones. All of them produce same problem.

I appreciate that you took the time to test it in your lab. It is not conclusive, however, as to why it is crashing on mine.

What can be done to advance our troubleshooting for this failure. I do not see mso20win32client.dll in the folder location described in the message. It exists in C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16

There are 2 files of same version, yet different sizes. Not sure why.

How do these files compare to your setup. Again, I'm using Windows 10 and Office 16 with latest updates for both.

Can UR be debugged? Can we trace its calls?

Thanks