First FTP step always fails

[davidevery]

I am using FTP steps in a "Process Files" loop

the first FTP step always fails.

If I step it using F10, it then works, and I can continue by pressing F7 and the rest of my FTP steps then work fine.

It appears as though the FTP step is unable to retry.

can anyone suggest why this might be happening ?

Regards

David E

[kinook]

That is strange. Could you turn on full logging (see logging to All + Hex dump on the FTP tab) for the FTP step, build again, and send:

1) the log file
2) the .bld file
3) the info from Help | About | Install Info

to support@kinook.com

[davidevery]

Thanks for your help on this

The Install Info is attached,

We'll be building again this afternoon at 4:30pm Australian time, I have already changed the build script to the logging method you specified, and tomorrow I'll send you the results...

Regards
David Every
Devtest Pty Ltd

[davidevery]

I am unable to attached the hex dump part of the log file, and the FTP section of the build script. (These have been cut down due to their size, but still add up to over 9MB zipped)

Can you please advise how I get this file to you ?

Thanks

[davidevery]

heres the script, cant send the hex dump, its too big

[kinook]

Just send the log output from the start of the build to the end of the first failed FTP step. If even that's still huge, try using a logging level of All. You can send it to support@kinook.com.

[davidevery]

ok cool, heres the partial dump log

[kinook]

The server appears to return a failure code the first time the password is submitted. You could try creating a dummy FTP step at the start of the build and mark it to ignore failure.

[davidevery]

Hi
I tried the dummy ftp line but it didnt work, the next ftp line still failed. So I started using external ftp batch files called from Visual Build and that works perfectly. I believe there is a problem in the FTP part of Visual Build. I have attached some examples of FTP batch files for you experimentation

Regards
David E