printing problem

[hartmut]

After I have installed the 2.0d Pro Version I receive the following message when I want to print something our of UR.
With other software there is no problem

quote

SftPrintPreview/DLL 1.0
SftPrintPreview/DLL 1.0
The required license for SftPrintPrevi/DLL 1.0 cannot be located.
It appears that you are using a partial copy of SftPrintPrev/DLL 1.0.

Please remove the product and re -install SftPrintPreviDLL 1 0 in its entire.y

Softel vdm ,Inc.

1436 Kinglet Dr
Punta Gorda , FL 33950


(941 )505 -8600
support @ softelvdm.com
www .softelvdm.com



OK

unquote
I have re-installed the 2.0d but the problem remains.
Thank you
Hartmut

[kinook]

There is a problem with the build. We have reverted the download to v2.0c while we investigate. You will need to uninstall, download, and reinstall.

[cnewtonne]

got same issue too.

[kinook]

Fixed in the updated download.

[Leoram]

I continue to have problems with Print Preview even with the last update dated today. Pls see pictures.

[cnewtonne]

me to. Downloaded it 5 times so far, Same issue. What is going on?

[kinook]

Sounds like something between you and our server cached an old copy or something. Try uninstalling, downloading from ftp://ftp.kinook.com/UltraRecallProEval.exe and reinstalling.

[cnewtonne]

had to uninstall to get it to work. Had to redo my perferences, but no problem. I'm all good for now. Thank you.

[wordmuse]

If I uninstall and then re-install, will my license information be retained or do I need to re-enter that again?

Thanks.

Regards,
Bal

[kinook]

You will need to re-enter it. Another option (instead of uninstalling) is to simply delete all files from the UR install path before re-installing.

[wordmuse]

The reinstall went smoothly and the printing problem appears to be solved. Great service. Thanks a lot.

Regards,
Bal