Kinook Software Forum

Go Back   Kinook Software Forum > Ultra Recall > [UR] General Discussion

Reply
 
Thread Tools Rate Thread Display Modes
  #1  
Old 04-09-2021, 08:35 AM
cnewtonne cnewtonne is online now
Registered User
 
Join Date: 07-27-2006
Posts: 519
Error when saving external RTF doc

This is a workflow I have been doing for years.

1. Copy content from a webpage e.g. https://support.atlassian.com/jira-s...ure-swimlanes/

2. Open a blank info item external: ctrl+j (ms word)
3. Insert web content into Word & save
4. Back to UR and click resume internal editing
5. UR crashes (see image attached).

I have done this for years with no issue. Now, It crashes since I updated to 6.2

Ultra Recall Professional 6.2 (x64)
Copyright © 2004-2021 Kinook Software, Inc.
Registered to: xxxxx (1-user license)
Windows version: Windows 10 Home
Install path: C:\Program Files\UltraRecall
HRW15.DLL version 15.0.0.1
HTW21.DLL version 21,0,0,0
MSPTLS.DLL version 16.0.11929.20048
msvcr100.dll version 10.00.40219.325
PolarSpellChecker.dll version 4.0.5.6
RICHED20.DLL version 16.0.11929.20048
SftPrintPreview_x64_U_20.dll version 2.07
TEW26.DLL version 26.0.0.7
UltraRecall.exe version 6.2.0.0
unins000.exe version 51.52.0.0
Database filename: C:\Users\......urd
Database version: 4.0.1 [FTS]
Attached Images
 
Reply With Quote
  #2  
Old 04-09-2021, 09:49 AM
cnewtonne cnewtonne is online now
Registered User
 
Join Date: 07-27-2006
Posts: 519
I downgraded to 6.1.0.10. Same procedure above no longer crashes UR.
Reply With Quote
  #3  
Old 04-09-2021, 02:45 PM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 6,034
Fixed in the latest download (6.2.0.1).
Reply With Quote
  #4  
Old 04-11-2021, 06:19 AM
cnewtonne cnewtonne is online now
Registered User
 
Join Date: 07-27-2006
Posts: 519
UR no longer crashes using 6.2.0.1.
Thank you.
Reply With Quote
Reply

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



All times are GMT -5. The time now is 02:48 PM.


Copyright © 1999-2023 Kinook Software, Inc.