Access Violation after importing files

[jwadhwani]

I am using Version 3.1. It was running flawlessly. I spent many hours creating my system for organizing things and was very happy.

When I imported a directory containing files it was ok. Once imported and then when I clicked on any other item I got an access violation.

After restarting if I clicked on the files and then any other item I got the access violation again.

So I deleted the directory. Now when I click on a few items I still get an access violation.

My UR is not usable anymore.

I have attached a typical access violation message.

I look forward to your help.

Thanks

Jayesh

[cnewtonne]

jwadhwani,
Did you ever get a reply? I'm curious as to how did you manage to repair or work-around this issue.

[kinook]

Is the problem specific to this particular database (new databases and the samples don't exhibit this problem)? Please ZIP and send to support@kinook.com or post:
1) The info from Help | About | Install Info
2) Run RegEdit and export the registry key "HKEY_CURRENT_USER\Software\Kinook Software\Ultra Recall\Options"
3) A .urd file with an item that demonstrates the problem (if your DB is large, copy a problem item into a new database or make a copy of the problem database, delete everything except a few problem items, empty recycle bin, compact, and send that)
4) A screen shot of the error

Thanks.

[jwadhwani]

I could not post it as the URD file is confidential. I have however sent that via email. In addition I have sent everything via email as required by you.

Thank you for your help.

Jayesh