Access violation when copying Outlook 2016 messages to UR via extension

[cnewtonne]

Thank you.
I tried using 5 different releases of riched20.dll/msptls including %windir% default ones. All of them produce same problem.

I appreciate that you took the time to test it in your lab. It is not conclusive, however, as to why it is crashing on mine.

What can be done to advance our troubleshooting for this failure. I do not see mso20win32client.dll in the folder location described in the message. It exists in C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16

There are 2 files of same version, yet different sizes. Not sure why.

How do these files compare to your setup. Again, I'm using Windows 10 and Office 16 with latest updates for both.

Can UR be debugged? Can we trace its calls?

Thanks