constant "access violations"

[UR user]

I know that occasionally various users have identified "error accessing items" or access violation crashes within ultra recall.

I consistently get the following errors:

Error loading item (s): access violation.
Exception 0XC0000005 occurred in module c:\windows\system32\ntll.dll at address 0x7c9106c3, offset 0x000106c3.

In certain occasions, the problematic "module" refers to the pathname of my ultrarecall installation, and the memory addresses are different for different errors.

In any event, Kinook cannot replicate these errors, and I tried the obvious uninstall, reinstall procedures. I've also tried to contact and repair databases. I have not yet lost any data, but it does require constant shutdown of the program.

Have other folks gotten some such errors, and have you been able to identify the source or some reasonable workaround? Thanks.