UR exiting when viewing a .mht file

MerleOne · #1 10-13-2009, 10:18 AM

Hi,
I recently finalized an order on the Internet. I had the receipt displayed n my browser, and saved the current page as a .mht archive.

When I either copy (link or store) the .mht file in my current .urd, as soon as I click on the created item, UR exits.

I have read the instructions on how to report issue and will do so shortly, because this is very annoying.

kinook · #2 10-13-2009, 10:28 AM

The quickest way to store it in UR would be to select all (Ctrl+A) or the part of the page containing the order info and Copy to UR (via the UR toolbar, right-click, copy/paste, or drag/drop).

MerleOne · #3 10-13-2009, 10:36 AM

Yes, I always forget that. But now my problem is even more serious, UR is exiting at random.

I'll probably reinstall it, after a reboot.

kinook · #4 10-13-2009, 10:42 AM

If the problem persists, send as much detail as you can for us to investigate.
http://www.kinook.com/Forum/showthre...?threadid=3038

MerleOne · #5 10-13-2009, 03:44 PM

On another PC, with the same .urd, UR is not exiting when viewing the same item. Will try tomorrow after reboot on the PC where I had the problem.

MerleOne · #6 10-14-2009, 07:08 AM

The problem persists on one PC, with just a single .mht file in the .urd. I am going to send you required items so you can see what happens, hopefully.

Edited 02:24 PM : I just sent a zipped URD that contains all you asked for pinpointing a problem. Thanx.

kinook · #7 10-14-2009, 08:46 AM

Looks like you're running XP SP2 w/ IE6. I suspect that upgrading to IE 7 or 8 or XP SP3 will resolve the problem. Or you might try repairing the Windows and/or IE installation. I tested UR 4.1 with the following configurations and was able to view the stored MHT item you sent without any problems:
Windows 2000 SP4 w/ IE5
Windows 2000 SP4 w/ IE6
XP SP3 w/ IE7
XP SP3 w/ IE8
Windows 2003 SP2 w/ IE6
Vista w/ IE7
Vista SP2 w/ IE8

MerleOne · #8 10-14-2009, 09:53 AM

I'll try to upgrade to IE7. On the PC where it works fine, which runs XP Home SP2, I do already have IE7, so it's definitely something to look into.

Thanks.

BTW : can you confirm that the URD file is not corrupt in any way ?

kinook · #9 10-14-2009, 10:17 AM

It looks fine to me.