Kinook Software Forum

Go Back   Kinook Software Forum > Ultra Recall > [UR] General Discussion
FAQ Community Calendar Today's Posts Search

Reply
 
Thread Tools Rate Thread Display Modes
  #1  
Old 03-28-2006, 05:38 PM
fncll fncll is online now
Registered User
 
Join Date: 03-28-2006
Posts: 9
Thunderbird .eml files not working

I'm a new user. Using UR 1.4d and Thunderbird 1.5.

I Save an email as .eml. I can double-click the resulting file and it opens fine in Tbird.

I can import the message, and it appears to import properly (the item shows the right number of keywords and they are found when searching), but the following problems arise:

double-clicking the "Click here to open stored document" link in the imported item brings up a dialog to choose the application. I choose Thunderbird, nothing happens.

The item is named "Document" no matter what the title of the email or the .eml file is?

How can I import these properly so the link to open in the mail client works?
Reply With Quote
  #2  
Old 03-29-2006, 10:28 AM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 6,034
Testing on Windows 2000 w/ Thunderbird 1.5, a Thunderbird-generated .eml file imported correctly into UR as a message (displayed in UR's MIME or HTML viewer depending on its contents with title equal to message's subject). It sounds like your .eml file is not parsed as a text document rather than a MIME message by UR since it doesn't display in MIME viewer and has a default title. Can you ZIP and post or send:
1) The info from Help | About | Install Info
2) The .eml file
3) The .urd file with the imported message

Also, after associating the eml extension with Thunderbird (via Windows Explorer -> Tools | Folder Options | File Types), Item | Open Document (Ctrl+J) in UR opens the imported message in Thunderbird in our tests. Does the file export from UR (File | Export | Documents) with a .eml extension? Does Item | Show Explorer Menu | Open With | Thunderbird (browsing to exe if needed) open it in TB? Thanks.
Reply With Quote
  #3  
Old 03-29-2006, 01:34 PM
fncll fncll is online now
Registered User
 
Join Date: 03-28-2006
Posts: 9
More info

Yes, as I said above... the email which is saved with the .eml extension can be double-clicked and opens fine in Thunderbird as a message. Just as it should. So the associations are correct. I will send samples and info requested... thanks!
Reply With Quote
  #4  
Old 03-29-2006, 01:39 PM
fncll fncll is online now
Registered User
 
Join Date: 03-28-2006
Posts: 9
Debugging Info

Here is the info requested to check out the .eml problem. Can you delete this message after you have grabbed the zip file?

Two other things:

I am running Windows XP Pro with Thunderbird 1.5

My trial version of UR switched to view only after just a few days-- can it be extended somehow? My email is chris [AT] chrislott.org
Reply With Quote
  #5  
Old 03-29-2006, 01:44 PM
fncll fncll is online now
Registered User
 
Join Date: 03-28-2006
Posts: 9
OK, so I can't post the file because the db is too big and my eval copy is in view only mode so I can't delete a couple of big PDFs I was testing with. Can I send it via email? And if so, to which address? I am attaching the UR install info and .eml file here.
Reply With Quote
  #6  
Old 03-29-2006, 03:42 PM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 6,034
support@kinook.com
We'll send you a key to reset the eval period.
Reply With Quote
Reply


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



All times are GMT -5. The time now is 05:18 PM.


Copyright © 1999-2023 Kinook Software, Inc.