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#1
06-14-2007, 01:58 PM
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Outlook Sync: Unexpected error occured
Kinook,
I've been trying to sync my OL exchange contact folder with UR with no luck. I tried to 'copy' and 'link' but UR always fails with the error messages you see attached. I dragged the folder, used linker but none has worked. After struggling with it for over 4 hours now, what I thought is a simple and breeze task to do has burned by time and efforts. What I'm I missing and how can I go about what this 'unexpected error is' ? 
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#2
06-14-2007, 02:10 PM
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I just found out that this error/issue affects folders only. I created a new empty folder in my exchange profile that has no items at all. Attempting to sync it took about 10 minutes before it eventually crashed with same error message.
To further diagnose the issue, I was able to successfully synchronize individual items in these folders (just a sample). Does this tell you anything?
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#4
06-14-2007, 11:11 PM
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A trace build of Ultra Recall can be provided which will provide a detailed log of the sync operation...
Please email (to support@kinook.com) a sample .urd file that an item that sync failed with, and also the info found at Help | About | Install Info. In response we will email you the mentioned trace build executable along with instructions on how to use it and how to view/zip/return the resultant log file to us for our evaluation.
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