Access violation when copying Outlook 2016 messages to UR via extension

[kinook]

I don't know. All I did was copy the .1014 version of Mso20win32client.dll to

C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16

started Outlook 2016, copied a message into UR using the add-in button, and it worked.

[cnewtonne]

This is my setup & I verified it using process explorer.

[cnewtonne]

Can UR be configured to load these DLL's from its install folder, similar to riched20.dll. This way. UR can be made immune from Office updates that can potentially break its integration with it.

[kinook]

No, because UR itself does not load or call that DLL.

I've collected all the MSO*.DLL files in that folder that changed with the Office update (the versions from before the update), along with

C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\System\MSMAPI\1033\MSMAPI32.DLL

and put them at http://www.kinook.com/Download/Misc/MSO.7z

in case it helps on your system. That's about all the help I can offer.

[cnewtonne]

OK. Help appreciated.
Replacing these 7 files did not work.

May be it is a good idea to notify users not to apply the latest Office 16 updates. It will break UR's Outlook sync functionality.

Life goes on, I will learn to live without this feature.

Thanks

[cnewtonne]

I have been able to resolve it few seconds ago. It is WORKING

1) Disable office 2016 automatic updates
2) Revert Office to the May, 2016 release. Last known version to work with UR is 16.0.6868.2067

officec2rclient.exe /update user updatetoversion=16.0.6868.2067

3) Wait For The Software To Download. Once The Progress Windows Disappears, Reboot the PC.

Full procedure documented here
- https://support.microsoft.com/en-us/kb/2770432
- https://technet.microsoft.com/en-us/.../mt592918.aspx

[cnewtonne]

Looks like MS fixed the crash.
I have my office updated to the august release and UR imports OL items successfully.

Looks like the fix is made available in August 2, 2016, update for Office 2016 (KB3115141)

Thanks

[wingvet]

I wonder if I could get help with a very similar problem. I can't live without UR for management of all of my thousands of journal articles, there is absolutely nothing else like it. I also have a UR database for management of information for a professional association. I am the president-elect and I am heavily involved with helping manage our annual conference. Although I have had UR for years to manage my journal articles without any concerns, I have never been able to sync Outlook tasks, or calendar events. Syncing of emails has been sketchy at best. But that never mattered too much until now. Now that I am trying to use UR to help me manage all the tasks and events involved in our annual conference, this feature has become very important to me. I can't seem to make it work. I am using Outlook 2016 on Windows 10 with UR 5.2 (see below). I get the following error when I try to copy to UR ("Error processing command-line: Access violation. Exception 0xC0000005 occurred in module C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll at address 0x6396E519, offset 0x000AE519.") When I try to link to UR, the screen freezes. I dread having to be forced to revert back to an older version of Outlook, that is not what I want to do at all. Plus, the syncing feature has never worked for me for tasks and calendar events. Please help!

Thanks,
Lauren


Ultra Recall Professional 5.2
Copyright © 2004-2016 Kinook Software, Inc.
Windows version: Windows 10 Home
Install path: C:\Program Files (x86)\UltraRecall
hrs32.dll version 5.0.1.3
hts11.dll version 11,0,2,3
mimepp.dll version 3.0.4
PolarSpellChecker.dll version 4.0.5.4
riched20.dll version 5.50.99.2050
SftPrintPreview_IX86_U_20.dll version 2.04
ter16.dll version 16.0.5.0
UltraRecall.exe version 5.2.0.5
unins000.exe version 51.52.0.0
Database version: 4.0.1 [FTS]

[wingvet]

Any thoughts that might help me?

[kinook]

Nothing beyond what's described in this thread. It sounds like the same issue.

[wingvet]

Thank you. So what does that mean, that I need to try and install an older version of Outlook?

Lauren.

[kinook]

I'm not sure. The person that originally reported the problem indicated that for them, the problem occurred with Office v16.0.6965.2053 (June 2016 release?), and rolling back to v16.0.6868.2067 (May 2016 release) worked, and then later updating to v16.0.7167.2040 (August 2016 release) also worked. I assume it's still working for them with later releases.

[wingvet]

Thanks! OMG, updating Outlook just now WORKED! Yay! I can copy and link tasks and events for the first time. Thanks!

Lauren.

[wingvet]

Ugh, having lots of problems with UR crashing while I test this. Have some work ahead to do...

[cnewtonne]

Just in case some one runs into same issue.

I had to reinstall MS Office 365 ProPlus (2016). It got installed using an older release of Office 16.0.6965.2115. This release causes the access violation. Attempting to update Office via file / account / update now kept telling me office is up to date. I could not force it.

Looking next to the 'office update' button, I saw it configured to use 'deferred channel'. This channel pushes updates every 4 months. This is why my installation did not update.

To force an update, I found this MS site that allowed me to run a 'fix it' utility. It did the trick. Once I ran it, Office updated to the latest release by switching the update channel from 'deferred' to 'current'.

https://support.microsoft.com/en-us/kb/3185078

Hope this helps.