Search does not search!

[cnewtonne]

This is a severe problem that occurred today and prevents me for doing any search. Please assist as soon as you can. This is very important as I use it on a daily basis.

The issue now is when I do a 'quick search' ...
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1- UI controls clickable, but UR does not respond.
2- Editor pane freezes even when other clicking info items.
3- search never returns.
4- Eventually, I get database lock errors and AV crash errors.
5. Saved searched work fine
6- I have to kill UR process.

This is what I know for a fact ...
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1- It only happens on this db.
2- It reproducible.
3- I downloaded UR today and did a re-install (UltraRecall.exe version 4.2.2.2). No fix.
4- I repaired and compacted db (w & w/out reset system attributes). No fix.

This is how to reproduce the issue ...
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1- Download my db file.
2- open it and invoke 'quick search' .
3- You should observe the above behvior.

Software version ...
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Ultra Recall Professional 4.2b
Registered to: xxxx (1-user license)
Windows version: 6.1.7601.1.0
Install path: C:\Program Files (x86)\UltraRecall
hrs32.dll version 5.0.1.3
hts11.dll version 11,0,2,3
mimepp.dll version 3.0.4
PolarSpellChecker.dll version 4.0.5.4
riched20-orig.dll version 5.50.99.2050
RICHED20.DLL version 5.50.99.2050
RICHED20_nobullets.DLL version 14.0.6015.1000
SftPrintPreview_IX86_U_20.dll version 2.03
ter16.dll version 16.0.5.0
UltraRecall.exe version 4.2.2.2
unins000.exe version 51.52.0.0
Database filename: Q:\ur_Databases\TestProcSearchNotWorking.urd
Database version: 4.0.1 [FTS]

[cnewtonne]

Just to share with the others ...
I have been in contact with support and as usual, their support is as great as their products.

They have tested my case and they were not able to reproduce it. So please, if you run into an issue like this where search does not search or hangs using a specific search string, please update this thread.

Thanks.