Kinook Software Forums

Go Back   Kinook Software Forums > Ultra Recall > [UR] General Discussion

Reply
 
Thread Tools Rate Thread Display Modes
  #1  
Old 07-08-2011, 08:16 AM
HippyCraig HippyCraig is online now
Registered User
 
Join Date: 07-27-2006
Location: Philly
Posts: 211
Office Docs not opening

When ever I click on a word document that is stored in my DB the system just program hangs. If I reboot it works for a little while and then hangs again.

I am running on Windows 7 x64:

Ultra Recall Professional 4.2a
Registered to: ACE USA (6-computer license)
Windows version: 6.1.7601.1.0
Install path: C:\Program Files (x86)\UltraRecall
hrs32.dll version 5.0.1.3
hts11.dll version 11,0,2,3
mimepp.dll version 3.0.4
PolarSpellChecker.dll version 4.0.5.4
riched20.dll version 5.50.99.2050
SftPrintPreview_IX86_U_20.dll version 2.03
ter16.dll version 16.0.5.0
UltraRecall.exe version 4.2.1.5
unins000.exe version 51.52.0.0
Database filename: C:\Users\ccgord\Documents\UltraRecall\3rdPartyApps .urd
Database version: 4.0.1 [FTS]
Reply With Quote
  #2  
Old 07-08-2011, 08:48 AM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 5,758
If you have IE9 installed, try uninstalling it. UR hosts IE, which in turn hosts Office documents, and we have seen and other users have reported IE9 hanging when hosted in UR.
http://www.kinook.com/Forum/showthread.php?t=4882
Reply With Quote
  #3  
Old 07-08-2011, 08:58 AM
HippyCraig HippyCraig is online now
Registered User
 
Join Date: 07-27-2006
Location: Philly
Posts: 211
I am testing IE9 in my company with there web applications so I can not remove it. When will there be support for IE9, I have posted other issues as well related to this browser.

Are there any other options I can try?
Reply With Quote
  #4  
Old 07-08-2011, 09:19 AM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 5,758
When MS fixes IE9. I'm not aware of any other options.
Reply With Quote
  #5  
Old 07-08-2011, 09:33 AM
HippyCraig HippyCraig is online now
Registered User
 
Join Date: 07-27-2006
Location: Philly
Posts: 211
I dont see issues with IE 9 directly, not sure why that is the answer to this problem as well as the answer to another post I have about storing web pages.

IE9 just changed the way the do things, thats not a bug. There is nothing for them to fix. What ever features are in there now will be there moving forward, when will UR support these new features?
Reply With Quote
  #6  
Old 07-08-2011, 09:36 AM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 5,758
They broke something if IE9 hangs when hosted in other apps but older versions of IE don't (and the hosting app hasn't changed).
Reply With Quote
Reply

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



All times are GMT -5. The time now is 12:21 AM.


Copyright 1999-2019 Kinook Software, Inc.