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Old 07-13-2010, 08:39 AM
mikeg mikeg is online now
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Join Date: 09-19-2007
Posts: 106

I've been using UR Pro 4.1c on Win 7 32-bit PC (with Office 2010 version of riched20.dll) for weeks with no problems. Now suddenly I can't even get UR to open without getting the APPCRASH below. I've uninstalled/reinstalled and tried removing riched20.dll, but nothing works so far. There were no changes to the PC that I'm aware of at the time this started happening. Any ideas?

Problem signature:
Problem Event Name: APPCRASH
Application Name: UltraRecall.exe
Application Version:
Application Timestamp: 4b2bb79d
Fault Module Name: StackHash_0a9e
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 020428ac
OS Version: 6.1.7600.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2:
Additional Information 3: 0a9e
Additional Information 4:
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