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  #16  
Old 03-11-2007, 02:41 PM
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quant quant is online now
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Quote:
Originally posted by Hilaryjb
Now creating a very long info-item with paragraphs like 'add appointment reminder as soon as license key arrives.'
What about splitting your db, or simply having the additional appointments in a completely another urd file. Once you get your license, just move it to your master db.
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  #17  
Old 03-12-2007, 06:25 AM
Hilaryjb Hilaryjb is offline
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Thanks for the thought! Fortunately the license arrived within a few hours. (Though I still think it weird they don't automate this.)
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  #18  
Old 03-12-2007, 08:05 AM
kinook kinook is online now
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I don't think anyone ordering the UR v3 upgrade has waited more than a few hours to receive their license info (one business day is an upper bound).

Hilaryjb, it looks like you placed your order Mar 11 at 5:46am (US Mountain time) and we sent the license key email at 6:47am. If you haven't received it yet, you may want to check your spam filter or send an email and we'll reply with another copy.

It is good to know that it's difficult to function without UR even for a few minutes (although you can still access/edit [just not add] data while waiting).
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  #19  
Old 03-12-2007, 08:25 AM
Hilary Hilary is online now
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Thanks! Like I said in my previous post, the license key did arrive within a few hours. So I only spent a small time with raised adrenaline levels, and that's probably good for me anyway. I agree you should take the general panic when people see that 'one business day' email over the weekend as a good sign.
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  #20  
Old 03-12-2007, 04:20 PM
Rbrux Rbrux is online now
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still waiting

it may be a good sign - but my license key has still to arrive
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  #21  
Old 03-12-2007, 04:23 PM
kinook kinook is online now
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It was sent on 3/10/2007 and did not bounce. Please send an email to support@kinook.com and we'll reply with another copy (the first one may have been eaten by your spam filter).
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  #22  
Old 03-13-2007, 06:44 AM
magnus magnus is online now
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I had the same problem. I thought when I installed ver 3 I would go into a time limited (not record limited) trial. If I liked ver 3 I would buy it, else go back to ver 2. I nearly crowked when I saw "A second email containing the license key for your purchase will be sent within 1 business day". I did receive my key in 63 minutes and breathed a big sigh of relief.

It is obvious with the amount of people having the same problem that the only thing needed is a note on the download page telling users about the

1. record limited trial
2. the database conversion (no going back to old version)
3. not a free upgrade as in the past
4. notice about the delay in receiving license key
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  #23  
Old 03-13-2007, 08:31 AM
kinook kinook is online now
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We've updated http://www.kinook.com/Forum/showthre...?threadid=2327 with more notes (linked from http://www.kinook.com/UR/download.html)
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  #24  
Old 03-13-2007, 10:14 AM
hartmut hartmut is online now
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Thank you kevina, I god idea this ne information, but check this part of your amendment

" (your v2 license key will not work in v2)" ????
regards
Hartmut
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