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  #1  
Old 01-20-2008, 10:40 AM
dasymington dasymington is online now
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Join Date: 06-15-2005
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Import web page hangs UR

Attempting to import this web page: http://www.redcar-cleveland.gov.uk/m...9?OpenDocument

causes UR to utilise 100% of one processor indefinitely (well, I left it for 15 minutes before deciding it wasn't going to work).

If I click the Cancel button on the Importing Documents dialogue it again hangs and has to be closed with the task manager.

I've tried it with a new UR database, too, so it's not that there's something wrong with my database.

Any ideas?
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  #2  
Old 01-20-2008, 01:02 PM
janrif janrif is offline
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no ideas but can confirm all of what you described -- altho I didn't wait for 15 mins.
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  #3  
Old 01-20-2008, 05:25 PM
armsys armsys is online now
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I affirm the same anomaly here as described by Dave. I also notice it occurs only for some webpages, though not all.
Armstrong
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  #4  
Old 01-20-2008, 11:49 PM
ashwken ashwken is offline
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Join Date: 10-16-2005
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There's definitly something about the page or the site that causes problems, importing was going no where and Cancelling required a forced shutdown of UR.

Then I tried The Trick of Last Resort:

From the webpage, right-click and Select All (Ctrl-A), then send to UR (via button or pop-up), imports in under one minute.

I don't know what the technical explanation is for why this always seems to work, just glad that it does.
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  #5  
Old 01-21-2008, 03:53 AM
dasymington dasymington is online now
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ashkwen, thanks for the reminder about ctrl-A; I hadn't thought to try that. However, that doesn't get anywhere here either, and after pressing cancel I still have to shut down UR using task manager.
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  #6  
Old 01-21-2008, 08:31 AM
ashwken ashwken is offline
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uhmmm, I wonder if this setting has any bearing on the effectiveness of Ctrl-A and web capture:

Tools | Options | Import (more) - Always use IE cached...

this is selected on my system, as well as download scripts and images.

Maybe Kinook can take a look and offer an opinion on this problem page.
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  #7  
Old 01-21-2008, 01:58 PM
kinook kinook is online now
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The main download at http://www.kinook.com/Download/UltraRecallProEval.exe has been updated with a fix for this issue (UltraRecall.exe 3.2.6.4 in Help | About | Install Info after installing).
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  #8  
Old 01-21-2008, 02:29 PM
dasymington dasymington is online now
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Quote:
Originally posted by kinook
The main download at http://www.kinook.com/Download/UltraRecallProEval.exe has been updated with a fix for this issue (UltraRecall.exe 3.2.6.4 in Help | About | Install Info after installing).
Excellent! Thanks for the quick response.
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