outlook message store not found

[dmahling]

Hi,

I am a new UR user - trying to switch over from ECCO+InfoSelect.

Just installed and getting familiar.Everything works fine... for a while. Then I get the following error message:

Error synchronizing item: Outlook message store not found.

I have outlook and UR running. I link an OL item successfully into UR. I have a good URL (GUID) for that item. I can synch the item (Cntrl F5). I try again. Suddenly the error message comes up. I did not close OL, I did not close UR. From now on I cant link or synch at all. Obviously the OL/UR connection is gone.

Why does it break? How to re-establish it quickly?

regards,

Dirk Mahling

[kinook]

I'm not sure what would cause that. You did nothing else in UR or OL between when it worked and stopped working? Does restarting OL and/or UR help?

[dmahling]

restarting UR and/or OL did not solve it.
rebooting the system solved it. but I am not sure how soon the issue will re-appear. Once I have more info, I'll post it.

thanks,

DIrk

[glenviewjeff]

I've been running into this issue frequently lately. Any fixes on this?

Thanks,
Jeff

[kinook]

We've never seen it or been able to reproduce. UR calls some MAPI and Outlook APIs to determine the available profiles and message stores, and that error message indicates the APIs returned no information. I'm not really sure what could cause that -- sounds like something flaky with MAPI and/or the Outlook object model.

[glenviewjeff]

I believe I may have discovered the source and fix for this problem.

When I opened the control panel->mail->show profiles, I saw a bunch of strange profiles that are created by my anti-virus software, Avast.

I deleted these profiles, and the problem went away. I assume you need to disable the Outlook integration to prevent these from being re-created in the future.

Maybe at some point, I'll email Avast or look into a better solution.