Kinook Software Forum

Go Back   Kinook Software Forum > Ultra Recall > [UR] General Discussion
FAQ Community Calendar Today's Posts Search

Reply
 
Thread Tools Rate Thread Display Modes
  #1  
Old 03-25-2019, 09:16 AM
cnewtonne cnewtonne is online now
Registered User
 
Join Date: 07-27-2006
Posts: 519
Server too busy

I have been getting this error daily in the past few weeks when visiting the forums. Retrying few hours later may work.

Not sure if you are aware of it.

Thanks
Reply With Quote
  #2  
Old 03-25-2019, 10:56 AM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 6,034
We have reported the issue to our web hosting platform.
Reply With Quote
  #3  
Old 03-25-2019, 11:51 AM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 6,034
The have made a change to correct this problem. Let me know if it doesn't help. Thanks.
Reply With Quote
  #4  
Old 03-26-2019, 10:23 AM
cnewtonne cnewtonne is online now
Registered User
 
Join Date: 07-27-2006
Posts: 519
I was getting it as late as this morning. I'll update if it happens again.
Reply With Quote
  #5  
Old 04-03-2019, 08:34 AM
cnewtonne cnewtonne is online now
Registered User
 
Join Date: 07-27-2006
Posts: 519
This is still happening as late as yesterday evening. Tried several times to no avail. Please, let's get this fixed once and for all.

Thanks
Reply With Quote
  #6  
Old 04-03-2019, 10:46 AM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 6,034
I have contacted the hosting company again.
Reply With Quote
  #7  
Old 04-03-2019, 12:09 PM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 6,034
They are not seeing any problems at this time. Please post a screen shot the next time this occurs. Thanks.
Reply With Quote
  #8  
Old 04-03-2019, 02:44 PM
cnewtonne cnewtonne is online now
Registered User
 
Join Date: 07-27-2006
Posts: 519
2:33 PM EST today.
Attached Images
 
Reply With Quote
  #9  
Old 04-03-2019, 03:45 PM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 6,034
Their reply:

"According to the provided screenshot, the time effective was 2:33p EDT,
which unfortunately does not coincide with any immediate server issues.
There was an incident chronologically recent enough which it could have
impacted server performance, but only managed to slow the server down.

Please have the client reach out once again, when the database is showing
to be incommunicable or is resulting with any errors. Given the length of
time expended between this issue and that on 25 March, we would like to
observe any further events that may arise."
Reply With Quote
  #10  
Old 05-01-2019, 07:56 PM
cnewtonne cnewtonne is online now
Registered User
 
Join Date: 07-27-2006
Posts: 519
I had this server busy message show over 8 times today. The hosting company can say whatever they want to say. In the end, user experience is impacted, Kinook's reputation is affected, and they have to own it and fix it.

Thanks
Reply With Quote
  #11  
Old 05-01-2019, 08:00 PM
cnewtonne cnewtonne is online now
Registered User
 
Join Date: 07-27-2006
Posts: 519
This occurred about 8:54 PM EST
Attached Images
 
Reply With Quote
  #12  
Old 05-02-2019, 08:29 AM
kinook kinook is online now
Administrator
 
Join Date: 03-06-2001
Location: Colorado
Posts: 6,034
They moved our DB onto another server. Let's see if it helps.
Reply With Quote
Reply


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



All times are GMT -5. The time now is 06:58 PM.


Copyright © 1999-2023 Kinook Software, Inc.