My UltraRecall doesnt show up

[elorup]

My UltraRecall Pro (newest version) starts, shows up as process in the taskmanager but is not visible/accessible.

What do I need to send to you so that you can offer me help? ProcessExplorer or WinTasks lists of running processes, DLLs, etc.?

Regards,
Eric J. Lorup
EMail:
eric[dot]lorup[at]gmx[dot]ch

[kinook]

Does clicking the UR system tray icon display the UR window (perhaps 'Tools | Options | General | Minimize application window at startup' is checked?)? Or, does holding down Shift when launching UR (to start without opening any databases) help? Please ZIP and send or post:
1) The info from Help | About | Install Info
2) Run RegEdit and export the registry key "HKEY_CURRENT_USER\Software\Kinook Software\Ultra Recall"

Thanks.

[elorup]

I could activate ShowInTray through registry. Then managed to launch UltraRecall to send you the required infos:

Install info:

Ultra Recall Professional 3.1
Registered to: Eric Lorup (1-user license)
Windows version: 5.1.2600.2.0
Install path: C:\Programme\UltraRecall
EncryptPDF.dll version 3.0.0.2
mimepp.dll version 3.0.4
pdf2txt.dll version 3.1.0.4
PolarSpellChecker.dll version 4.0.5.4
riched20.dll version 5.50.99.2014
SftPrintPreview_IX86_U_10.dll version 1.04
SftTree_IX86_U_50.dll version 5.05
UltraRecall.exe version 3.1.0.0
unins000.exe version 51.46.0.0

Please find attached the zipped UltraRecall entry from the registry on my PC.

Regards,
Eric

[kinook]

I don't see anything unusual, and it shows the main window using your options here. How are you starting UR? Did anything change on the box when it stopped displaying?

[elorup]

Hmm, after activating the ShowInTray option, de-activating the 'Run UltraRecall when Windows starts' and 'Minimize application ...' UR works as usual again.

I cannot reproduce the behaviour described in my first post above, but instead enjoy working with UR as before.

Thanks and best regards,
Eric

[Sascha]

You can reproduce this behaviour with the following settings: