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  #1  
Old 03-28-2006, 05:38 PM
fncll fncll is online now
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Thunderbird .eml files not working

I'm a new user. Using UR 1.4d and Thunderbird 1.5.

I Save an email as .eml. I can double-click the resulting file and it opens fine in Tbird.

I can import the message, and it appears to import properly (the item shows the right number of keywords and they are found when searching), but the following problems arise:

double-clicking the "Click here to open stored document" link in the imported item brings up a dialog to choose the application. I choose Thunderbird, nothing happens.

The item is named "Document" no matter what the title of the email or the .eml file is?

How can I import these properly so the link to open in the mail client works?
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  #2  
Old 03-29-2006, 10:28 AM
kinook kinook is online now
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Testing on Windows 2000 w/ Thunderbird 1.5, a Thunderbird-generated .eml file imported correctly into UR as a message (displayed in UR's MIME or HTML viewer depending on its contents with title equal to message's subject). It sounds like your .eml file is not parsed as a text document rather than a MIME message by UR since it doesn't display in MIME viewer and has a default title. Can you ZIP and post or send:
1) The info from Help | About | Install Info
2) The .eml file
3) The .urd file with the imported message

Also, after associating the eml extension with Thunderbird (via Windows Explorer -> Tools | Folder Options | File Types), Item | Open Document (Ctrl+J) in UR opens the imported message in Thunderbird in our tests. Does the file export from UR (File | Export | Documents) with a .eml extension? Does Item | Show Explorer Menu | Open With | Thunderbird (browsing to exe if needed) open it in TB? Thanks.
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  #3  
Old 03-29-2006, 01:34 PM
fncll fncll is online now
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More info

Yes, as I said above... the email which is saved with the .eml extension can be double-clicked and opens fine in Thunderbird as a message. Just as it should. So the associations are correct. I will send samples and info requested... thanks!
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  #4  
Old 03-29-2006, 01:39 PM
fncll fncll is online now
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Debugging Info

Here is the info requested to check out the .eml problem. Can you delete this message after you have grabbed the zip file?

Two other things:

I am running Windows XP Pro with Thunderbird 1.5

My trial version of UR switched to view only after just a few days-- can it be extended somehow? My email is chris [AT] chrislott.org
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  #5  
Old 03-29-2006, 01:44 PM
fncll fncll is online now
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OK, so I can't post the file because the db is too big and my eval copy is in view only mode so I can't delete a couple of big PDFs I was testing with. Can I send it via email? And if so, to which address? I am attaching the UR install info and .eml file here.
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  #6  
Old 03-29-2006, 03:42 PM
kinook kinook is online now
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support@kinook.com
We'll send you a key to reset the eval period.
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