Text Items Containing Images/RTF...Leak Data?!!!

[cnewtonne]

Hi Kinook,
I have been using UR for a while and I can attest to the fact that it did boost my daily productivity. This is something I truly appreciate.

I had this incident today where I was working on a Long report containing 4 images embedded in RTF paragraphs. UR had 3 tabs open. Tab 1 contained the report. When I switched off tab 1 and back to it, all images were gone. For the first time, I gave UR the benefit of the doubt and blamed my aging brain cells for the fault. So back I put the images and continued adding text to the bottom of the report. On my next tab switch to tab 1, the image at the very bottom and text below was GONE. This translates to about 1.5 hours of composition. I was not happy at all. This time, I knew it was not me. In a hopeless struggle, I clicked save and bounced the application to no avail.

UR hurt me bad.

What happened?
Why me?
Where is my data?

Any word of consolation will be appreciated!!!

[kinook]

Some versions of the MS rich edit control (used by UR for editing text items; the UR install [due to user request] has an option to copy the newest version available with Office to the UR install path) are buggy and don't properly render images:
http://www.kinook.com/Forum/showthre...?threadid=1990

Some versions of the rich edit control (like from the Office 2007, see http://www.kinook.com/Forum/showthre...?threadid=1918 and http://www.kinook.com/Forum/showthre...?threadid=1914) may have additional bugs we're not aware of and could also be coming into play.

UR does save periodically while editing (determined by Tools | Options | Editor | Auto-save changes every x minutes) and also saves changes to the current item whenever you switch tabs, move to another item, exit, etc. If reverting to the system or Office 2003 version of riched20.dll as described in http://www.kinook.com/Forum/showthre...?threadid=1990 don't resolve the problem, please provide detailed steps to reproduce the problem -- if it is a UR bug, we are serious about data integrity and want to fix it.

[cnewtonne]

I'm already using the one you posted in the zip file RICHED20.DLL version 5.50.99.2010).

The one I used before that came with OneNote2007 (12.0.4017.1003) was causing the hanging issue.

So now, I'm not sure what to do. Which one do you recommend I should be using?

[kinook]

That one should be ok. From where and how are you inserting the images?

[cnewtonne]

these images were basically screen pastes (3 of them). I tried to reproduce the issue, but were not able to. I will post back if this issue recurs.