To verify that you have the most recent version of Ultra Recall, select Help | Check for Updates on the menu or visit the Kinook Software web site.

 

When reporting any problems encountered, please ZIP and send all of the following information to support@kinook.com:

 

1) The info from Help | About | Install Info on the menu, and if the problem involves importing from or interacting with another application (i.e., Internet Explorer, Outlook, etc.), the version and service pack of that application.

 

2) Run RegEdit and export the registry key "HKEY_CURRENT_USER\Software\Kinook Software\Ultra Recall\Options".  Type Win+R (to show the Run dialog), type regedit and press Enter (to start RegEdit), navigate to the above location, and use File | Export on the menu to save it as a .reg file.

 

3) A clear description of the problem encountered and screen shots of any error messages.  To create a screen shot, press Alt+PrtScn with the error window focused, then Win+R (to show the Run dialog), mspaint and Enter (to start Paint), Ctrl+V to paste the image, and then save the file (preferably in PNG format).

 

4) Detailed steps to reproduce the problem, from the point that Ultra Recall is started.

 

5a) A .urd file (ideally starting with one of the sample databases) and any other files needed for #4.

 

or

 

5b) If you are unable to provide a database and/or actually visually demonstrating the steps is needed to describe it adequately, send a screen recording of UR showing all steps to reproduce the problem.  Free screen recording software is available at http://camstudio.org/.

 

 

If the ZIP file to send is larger than 1MB, send it via a free service such as http://www.mailbigfile.com or http://www.sendthisfile.com.

 

We will need all of the above information in order to investigate the problem.  All information provided will be kept strictly confidential to Kinook technical support.

 

Note: You can press F1 at any time while Ultra Recall is active for context sensitive help.

 

You can also visit the Kinook Software Forums for answers to common questions and to post questions to the UR user community.