After upgrading to Win11 24H2, UR flickers on launch

cnewtonne · #1 12-08-2024, 06:13 PM

I started noticing this flickering behavior after applying the latest Win11 24H2 on my Surface Pro 8. When launching UR, it displays briefly at low resolution then resets to its normal resolution (on surface pro 8 defaults to 2880x1920).

Please, see link for a video showing the behavior.

I tried several combination of compatibility settings, but no luck.

cnewtonne · #2 12-08-2024, 06:16 PM

Video: https://1drv.ms/v/s!At88Mf-PQl_LguVQ...nJHfA?e=SB5q2H

cnewtonne · #3 12-08-2024, 06:18 PM

Ultra Recall Professional 6.3 (x64)
Copyright ? 2004-2024 Kinook Software, Inc.
Registered to: ****(1-user license)
Windows version: Windows 11 Home
Install path: C:\Program Files\UltraRecall
HRW19.DLL version 19.0.0.2
HTW25.DLL version 25,0,0,3
msptls.dll version 15.0.4420.1017
msvcr100.dll version 10.00.40219.325
PolarSpellChecker.dll version 4.0.5.6
riched20.dll version 15.0.4420.1017
SftPrintPreview_x64_U_20.dll version 2.07
SSGPW.DLL version 1.0.2.1
SSLW.DLL version 1.5.0.3
TEW30.DLL version 30.0.0.6
UltraRecall.exe version 6.3.0.19
unins000.exe version 51.52.0.0
Database filename: C:\*****\****.urd
Database version: 6.3.2 [FTS]

kinook · #4 12-09-2024, 08:22 AM

I can't glean much from that screen recording, but I am not experiencing that behavior with Windows 11 24H2 (OS Build 26100.2454). Possibly see if anything from here helps:

https://www.kinook.com/Forum/showthread.php?t=4041

cnewtonne · #5 12-09-2024, 10:29 AM

Thanks.
If you scrub through the video manually, you should be able to see it.

At one point (second # 2), you'll see how UR stars with very low resolution then towards the end, it resizes itself to the correct screen resolution. It does that every time it starts or when I start a new urd database.

cnewtonne · #6 12-09-2024, 12:02 PM

If I disable the compatibility settings for ultrarecall.exe, the app's UI gets too small to be readable. It looks just ugly.

With compatibility settings enabled, it really looks great on high resolution screens like the Surface Pro 8, for example.

This flickering issue is rather an end-user experience annoyance specially for an app that is Windows-native.

kinook · #7 12-09-2024, 07:28 PM

I suspect this is something that Microsoft will have to fix. Is your Windows version that same as what I posted?

cnewtonne · #8 12-09-2024, 09:11 PM

Edition Windows 11 Home
Version 24H2
Installed on ‎12/‎5/‎2024
OS build 26100.2454
Experience Windows Feature Experience Pack 1000.26100.36.0

There is no AV software on my machine.