outlook toolbar vanished

[Hugh]

Originally posted by maynard
This is really wierd.

I've traced the Outlook toolbar disappearance on my system to the Palm Hotsync process which I run every other day or so.

- The Outlook toolbar is installed and running
- I load the HotSync process (Outlook is still OK)
- I run a HotSync, quit the app and start Outlook
- The toolbar is gone
- I re-register the toolbar and all works fine until the next Hotsync

I'm running HotSync Manger 4.1.0 with PocketMirror 3.1.6.0 and Outlook 2003 on XP Pro SP2. It could be a PocketMirror conflict as that does sync the Outlook database. I'l run a couple of tests to confirm.

Side Note: I've been running this Palm setup on my computer for several years w/o any problems. Why this would be a problme now is pretty odd.

Maynard

In one of the links posted by Kinook earlier in this thread, there appears to be an explanation. Something to do with the way Outlook handles the synching process when it is not open - it makes a copy of itself that "neglects" the add-in.

This is way beyond my expertise, but it sounds pretty fundamental to Outlook's behaviour. However, I have used other Outlook add-ins, including one with a resident toolbar, that have remained happily and securely anchored during a Palm Hotsync, whether Outlook is open or closed - so there must be a way round.

(I have wondered whether uninstalling all the programmes and re-installing first Outlook, then UR, then Palm Hotsync Manager may be a solution. But I don't have the time at present to try to find out.)