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#1
07-13-2010, 07:39 AM
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Appcrash
I've been using UR Pro 4.1c on Win 7 32-bit PC (with Office 2010 version of riched20.dll) for weeks with no problems. Now suddenly I can't even get UR to open without getting the APPCRASH below. I've uninstalled/reinstalled and tried removing riched20.dll, but nothing works so far. There were no changes to the PC that I'm aware of at the time this started happening. Any ideas?
Problem signature: Problem Event Name: APPCRASH Application Name: UltraRecall.exe Application Version: 4.1.2.3 Application Timestamp: 4b2bb79d Fault Module Name: StackHash_0a9e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 020428ac OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 
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#2
07-13-2010, 08:25 AM
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#3
07-16-2010, 05:38 AM
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Well, UR is working again, but I'm not sure why. As indicated, I'd already tried re-download/reinstall and removing riched20.dll. Next I tried holding down shift while starting. I was somewhat relieved this didn't work because it could mean database corruption.
Finally, I closed my usual panoply of 5 to 10 other applications running at the same time, installed the latest Windows updates and rebooted. UR has been fine since then. No more APPCRASH. Never had that before in all the years I've been using UR.
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Linear Mode
