Ordering Policies
Security
For online orders, all sensitive information (such as credit card numbers and contact information) is encrypted using Transport Layer Security (TLS/SSL), an industry-standard security method.
Delivery
Order delivery is electronic only. After your order has been processed, the license info will be sent via email within one business day. Add kinook.com to your email white list to ensure the message is received. And keep the license information in a safe place for future reference in case you need to re-install the software.
Payment
All payments must be in US dollars drawn on a US bank, or international postal money orders in US dollars. For credit card orders, the credit company will perform any necessary currency conversion.
Returns
Our products come with an unconditional 30-day money-back guarantee. If, within 30 days of purchasing, you are not satisfied with the software, just uninstall it and request a refund of the purchase price.
Upgrades
All minor releases (i.e., 2.0 -> 2.1) are free for licensed users. To upgrade from an earlier version, download the latest version and install over your existing copy. There may be an upgrade fee for major product releases (i.e., 2.x -> 3.x). Purchases within 60 days of a major product release are eligible for a free upgrade to the next major version.
Additional Licenses
Any additional licenses purchased for the same major release version (i.e., 5.x) of a product are cumulative for a site. So, if two licenses of v5 are purchased, 4 additional licenses of v5 (2+4) would be priced at the 6-10 pricing (choose the appropriate pricing option on the order page). Prior licenses will also be credited against a site license purchase within the same major version (contact us to upgrade existing licenses to a site license). Note: This policy does not apply to reseller purchases.